Should the internet be a public utility?

I’m simply begging for any other options...

Hello Suchlings,

This week, I got to use the podcast to settle my own personal grievance with my internet service provider. Over the years, I have spent hours on the phone with my ISP’s customer service line hoping to get better speeds, or at least shave off a few dollars from my monthly bill, to no avail. And the worst part is I have no other options in my neighborhood.

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Emily Stewart, senior correspondent at Business Insider, helped explain how our internet situation became so dire, how it could improve, and why Americans should be worried about monopolies (and oligopolies).

Related links

• Emily’s story for Vox on ISPs: America’s monopoly problem, explained by your internet bill

• More from Emily: Broadband in Chattanooga!

  

  @anissahm15spectrum plsssss get better customer service i literally just called nicely to cancel my service😩😩. #spectrum #meanlady #customerservice #fyp #helpmefindher

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• When can we launch NST Wireless?: Vulture on SmartLess Mobile

Are you happy with your internet provider? Let us know in the comments below.

Have a question, episode idea, or other feedback? Email us at mannynoahdevan@gmail.com or leave a voicemail at ‪(860) 325-0286.

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