TINY CAMERAS!?! We found out what those customer satisfaction buttons actually do
A hidden world of analytics, cameras, and AI.
ICYMI: Manny wrote a book and you can check it out here! It’s called Colored People Time: A Case for (Casual) Rebellion, and it’s a collection of essays about the ways that time wraps itself around our most personal moments.
Now onto this week’s episode, we’re answering a question from a listener named Emma: What do those smiley-face customer-satisfaction buttons you see in airport bathrooms actually do?
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I tracked down the Finland-based company behind most of them, HappyOrNot. Miika Mäkitalo came up with the idea for the company as a teenager, after being annoyed that he couldn’t find any employees at an electronics store to help him buy something.
For this episode I spoke to Scott Erickson, HappyOrNot’s VP of US Sales and Global Channels who gives us a peek behind the curtain, unveiling a hidden world of analytics, cameras, and AI.
If you want to learn more about HappyOrNot check out this profile from 2018 in the New Yorker.
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